Quality Policy

Pace Security Services Ltd are committed to consistent provision of quality service that will satisfy the expectations and demands of its customers by continual improvement of their Quality Management System and conforming to standards, codes of practise and relevant legislation 


BS EN ISO 9001:2015

BS 7499:2020

BS 7858:2019

Quality Management System (QMS)

Pace Security Services Ltd has established a QMS in order to ensure that the company:

  • Meets or exceed the requirements and expectations of its
  • customers.
  • Continuously monitors, measures and improves customer
  • satisfaction.
  • Continuously monitors, measures and improves its


Through meeting these objectives, we seek to manage the effective

implementation of their our security services. The

QMS is designed to assist with the identification, interaction, control, monitoring,

analysis and improvement of all key business processes. These key processes

are managed to ensure:

  • Conforming services are delivered.
  • Control methodologies are in place and effective.
  • Adequate resources are available (including competent personnel).
  • Non-conformities are prevented.
  • Measurable quality objectives are satisfied

The effectiveness of the QMS is regularly audited, reviewed and improved in

accordance with ISO 9001:2015 and the needs of the business. Where

processes are outsourced (e.g. consultancy, support etc) appropriate control

over these processes is implemented. 

Document Control

All QMS documentation necessary to support the key business processes has been prepared in accordance with the requirements of applicable regulatory and other standards.

The management system is designed to address all the requirements of ISO 9001:2015

The interactions between the procedures and processes referenced in this manual.

The majority of the company’s documents are stored in an electronic

format accessible through the sharepoint. In line with

this management of electronic documents, a computer backup system is

used to provide appropriate document and data protection.

Documentation essential to the effective functioning is controlled in accordance with its Document Control Standard to ensure that current issues of documents are available at

the appropriate locations and those obsolete documents are not used.

Documents received are reviewed and approved by appropriate staff before issue and use. 

Quality policy statement 

This is personally signed and reviewed annually by the managing director to ensure its appropriateness to the business model. This policy and statement is then communicated to all staff via the company website 

Quality objectives

Measurable objectives have been formulated and communicated to all personnel as appropriate. Procedures, processes and management system controls have been developed to help ensure that these objectives are met. The results of management system effectiveness and customer satisfaction monitoring is analysed and reviewed in conjunction with these objectives on a frequent basis (generally daily)

This information is recorded. Additionally, and up to date information is recorded

and made available to each business.


Managing director has the ultimate responsibility for this policy

HR manager and Quality Manager have responsibility for the Policies and document control and approved contractor information 

Operations Director and Senior management shall provide evidence of its commitment to the development and implementation of the QMS and continually improving its effectiveness by communicating to the organisation the importance of meeting customer as well as statutory and regulatory requirements

  • Promoting the quality policy
  • Determining the customer expectations at the commencement of the contract and log this in assignment instructions, KPIs
  • Establish agreed review meeting dates and reporting systems 
  • Ensuring that quality objectives are established.
  • Conducting management reviews and agree communication strategies and reporting channels
  • Conduct suitable monitoring, measuring and reviewing activities
  • Ensure the correct employee is placed in the correct role after reviewing competence
  • Ensuring the availability of resources
  • Ensure people have a suitable working environment
  • Ensure all activities are logged for review

Inputs to the review shall include

  • Review of previous Management Review minutes
  • Review of audits
  • Customer feedback
  • Review of non-compliances, including customer complaints
  • Future resource requirements, infrastructure and environment
  • Quality Management policy, objectives and improvement plans
  • Effectiveness of the QMS Outputs

Customer Owned Property

Whilst under the control of Pace Security Services Ltd , adequate steps are taken to

ensure that no damage, loss or deterioration occurs to any site

, material or information supplied by customers. Arrangements for advising the customer of any loss or damage are agreed at customer review meetings.

Internal audit

Internal audits are performed periodically to verify the use and effectiveness of the

quality systems. The audit programme is planned and published, taking into

account the status and importance of the processes to be audited as well as

previous audit results

The audit criteria, scope, frequency and methods are defined in the quality audit protocol. Records of the audits and their results are published. The management responsible for the area being audited shall ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes.

Continuous Improvement

Continuous improvement is planned and managed to both eliminate the cause of

non-conformities in order to prevent recurrence and to improve the service offers its customers. Corrective action is used to identify and determine the causes of non-conformity and prevent recurrence.